Customer Success

At StaffingGo, customer success is our driving force. We leverage the latest technology with integrity, transparency, and a customer-centric mindset. We listen closely to our clients, collaborate with them to develop tailored solutions, and act with honesty and fairness. Our goal is to be the trusted partner that helps our clients achieve their objectives.

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Pre-implementation Scenario and Challenges

  • Employee data may be stored in Excel sheets or HR software, leading to potential inefficiencies.
  • Client information may be stored across different Excel sheets managed by various account managers.
  • Customer-approved timesheets may be stored in individual user mailboxes, making it challenging to track.
  • HR and finance teams may use Excel sheets to share data, leading to potential errors and inefficiencies.
  • Finance and HR teams may maintain employee bank account details offline, making it challenging to manage.
  • Invoices may be generated manually, using offline inputs like service charges, PO, and billing information, leading to potential errors.
  • Each activity may depend on account managers and subject experts within the organization.
  • Onboarding new clients may require hiring new operation staff, leading to potential scalability issues.
  • Manual processes and data entry may lead to the risk of errors and discrepancies.
  • Managing communication with candidates and clients through individual mailboxes may lead to potential inefficiencies.

Overly dependent on individual staff for day-to-day operations and organization growth. If any of the risks come true for individual, the organizations might be directionless. Inter departments are not collaborated and practicing individual inputs on case to case basis. Faced revenue leakages & cash flow challenges.

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How StaffingGo helped in Staffing Process Automation?

To address the mentioned challenges, implementing a comprehensive workforce management software solution can greatly improve efficiency and accuracy. Here are some ways it can help:

  • Centralized Employee Data: Use a unified HR software system to store and manage employee data, eliminating the need for scattered Excel sheets and ensuring data integrity.
  • Integrated Client Information: Adopt a client management system that consolidates client information in one place, accessible to all account managers, improving coordination and reducing errors.
  • Contract and PO Management: Implement a comprehensive contract and purchase order (PO) management system that centralizes and automates the process of creating, tracking, and managing client contracts and purchase orders. This system should include features such as proper documentation, real-time budget validation to prevent overspending, and tracking of PO expiry dates to ensure timely action. By utilizing such a system, businesses can reduce manual errors, improve contract and PO visibility, maintain financial discipline, and effectively manage the entire procurement process.

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“There are n number of very good HR & Payroll products, but they designed based on company employee HR & Payroll activities. They do not provide End to End staffing business process automation. Likewise they do not provide billing solution required for staffing industry”

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Contact StaffingGo subject matter experts to understand the organizations similar to your business process benefited from StaffingGo and find how StaffingGo can drive transformation for your company?

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